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ASI Customer Service AI Chat Bot

ASI Customer Service AI Chat Bot

Customer Service AI Chatbot for Value City Furniture and American Signature Furniture. An advanced AI-powered solution that handles customer inquiries with contextual understanding and multi-turn conversation support.

Objective: Call center was being inundated with basic product questions and request for information that was readily available on the website. How to provide customers with the information they need without overwhelming customer service?

  • →30% decrease in calls and chats directed to customer service agent.
  • →18% increase in customer service team productivity ~ more time spent on resolving issues rather than answering questions.
  • →90% customer satisfaction score based on customer (bought) and shopper (browsing) surveys.
  • →3% increase in product added to cart [2%] and added to favorites [1%].
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